Order Processing, Delivery Times, and Refunds:

We offer a 30-day refund and return policy. We cannot offer you a full refund or exchange after 30 days of your purchase.

A return is only possible if the item is unused and in the same condition as when it was received. 

Shipping time depends on the location shipped to and typically ranges from 2 to 7 days.

We will notify you via email once your return has been received and inspected. You will also be notified if your refund has been approved or rejected.

Within a certain amount of days after your refund is approved, you will receive a credit to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello@cgtraveler.com for questions related to refunds and returns.